Policies

 

 

Welcome to Cheal Opal. The following are the detailed policies for our warranty, returns, and exchanges to ensure your utmost satisfaction and confidence when shopping with us.

 

  

5-Year Warranty Policy

 

At Cheal Opal, we are committed to exceptional craftsmanship and the enduring quality of every piece we sell. This is why we offer a 5-Year Warranty that covers all jewellery against defects in materials and workmanship under normal use.

 

Inclusions:

1. Repair or replacement of any faulty parts or materials identified by our master jewellers.
2. Inspection and cleaning services to maintain the standard of your jewellery.

 

Exclusions:

1. Damage due to wear and tear, improper use, or alterations by anyone other than Cheal Opal.
2. Loss of the product.

 

To claim the warranty:

1. Contact our customer service team at customerservice@chealopal.com with proof of purchase.
2. Ship the product to us, following our instructions. We cover the cost of shipping both ways.

 

 

 

30-Day Return Policy

 

Your delight is our priority. If you are not completely satisfied with your purchase, you may return it within 30 days for a full refund.

 

Conditions for Return:

1. The item must be returned in its original condition, unworn and unaltered, with all accompanying materials such as the box and certificates.
2. Customised items are only returnable if they have defects.

 

Process for Return:

1. Contact us at customerservice@chealopal.com to initiate the return and receive a Return Authorisation Number.
2. Package the item securely and send it back to us. The customer is responsible for return shipping costs and insurance.

 

Refund Process:

1. Upon receipt and inspection of the item, we will issue a refund to the original method of payment within 7 business days.

 

 

 

30-Day Exchange Policy

 

If you wish to exchange an item, you may do so within 30 days of purchase.

 

Conditions for Exchange:

1. Items for exchange must be in new and original condition.
2. Exchanges are subject to item availability.

 

Process for Exchange:

1. Reach out to our customer service at customerservice@chealopal.com to start the exchange process and receive an Exchange Authorisation Number.
2. Return the original item to us. The customer is responsible for return shipping costs.
3. Once we receive the returned item, we will ship the new item to you.

 

 

 

General Terms for Warranty, Returns, and Exchanges:

 

1. Proof of purchase is required for all warranty claims, returns, or exchanges.
2. These policies are valid for purchases made directly from Cheal Opal, either online or in-store in Australia.
3. Items purchased through authorised retailers must be returned or exchanged through the retailers and are subject to the retailer’s policies.

 

 

 

Delivery Policy for Cheal Opal

 

At Cheal Opal, we understand that receiving your new opal jewelry promptly and securely is a crucial part of your shopping experience. Our delivery policy ensures that your items are delivered efficiently and with great care.

 

Delivery Coverage and Services:

• Domestic Shipping: We offer shipping across Australia, reaching you wherever you may be.
• International Shipping: Our opal jewelry can be shipped globally, with all international orders subject to local import duties and taxes.

 

Courier Services: We use reliable and reputable courier services for all deliveries, providing you with tracking information so you can follow your order’s journey.

  

Packaging: All items are securely packaged in our signature Cheal Opal boxes and further protected for transit to ensure they arrive in pristine condition.

 

Shipping Times and Costs:

• Domestic Orders: Typically arrive within 3-5 business days. We may offer free shipping promotions; otherwise, a flat rate will be charged.
• International Orders: Delivery times vary by destination but generally take between 5-15 business days. Shipping costs are calculated at checkout based on the destination, weight, and size of the package.

 

Dispatch Times:

• Orders are usually dispatched within 1-2 business days of the purchase date.
• Custom and made-to-order pieces have a longer dispatch time, which will be communicated at the time of order.

 

 Insurance:

• All items are fully insured during transit until they are delivered to you, at no extra cost.

 

Receipt and Signature:

• For your security, a signature is required upon delivery. If you are not available to sign for your item, the courier service may leave a note with instructions for redelivery or pickup.

 

Delivery Delays:

• While we do our best to ensure timely delivery, occasionally, delays may occur due to factors beyond our control, such as customs holds, courier issues, or adverse weather conditions. We appreciate your patience in these instances and will work to resolve any issues as quickly as possible.

 

Contact Us:

• If you have any questions about our delivery policy or the status of your order, please contact our customer service team for assistance.

 

 

  

Quality Assurance Policy

   

At Cheal Opal, the calibre of our opal jewellery is paramount. Our Quality Assurance Policy underscores our commitment to providing you with pieces that are not only breathtakingly beautiful but also meet the highest standards of craftsmanship.

 

Hand-Selected Opals:

• Each opal is carefully chosen by our experienced master jewellers from our own mines in Lightning Ridge, ensuring every gem meets our rigorous standards for colour, brightness, and pattern.
• Each opal is a solid, natural and untreated opal gemstone. Cheal Opal does not offer any artificial opal gemstones, including; doublets, triplets or Gilson opal.

 

Expert Craftsmanship:

• Our artisans, with their years of experience and dedication to their craft, ensure that every aspect of our jewellery—from the cut of the opal to the final polish—is executed with precision and care.

 

Quality Materials:

• We utilise only the finest materials, including high-grade metals such as 9k solid gold, 14k solid gold, 18k solid gold and platinum, to ensure that your jewellery endures the test of time.
• Cheal Opal only utilises the finest natural, solid opal gemstones.

 

Inspection and Testing:

• Every piece undergoes a thorough inspection process at multiple stages of its creation. We conduct detailed checks for structural integrity, setting security, and overall finish.
• Our jewellery is subject to rigorous wear and tear simulations to confirm its durability for everyday wear.

 

Compliance with Standards:

• Cheal Opal adheres to the Australian Jewelry Standards and Trade Practices Act to guarantee that all our products are sold as accurately described.

 

Continuous Improvement:

• We regularly review our manufacturing processes and customer feedback to continually improve and ensure the highest quality.

  

Quality Guarantee:

• Should you find any defect in the materials or craftsmanship of your Cheal Opal jewellery, we stand by our 5-Year Warranty for repairs or replacements, in accordance with our terms and conditions of the warranty.

 

 Customer Service Support:

• Our customer service team are dedicated to addressing any concerns regarding the quality of your jewellery and will guide you through the process of warranty claims or repairs.
• Cheal Opal's dedication to excellence is evident in every opal piece that passes through our hands to yours. We take pride in our legacy of quality, where each gemstone is not just a jewel but a statement of our unwavering promise to quality.

 

   

  

Direct and Transparent Sourcing Policy

  

Cheal Opal is dedicated to the ethical, direct sourcing of all our opals, ensuring a chain of transparency from the mine to the market. This policy outlines our commitment to responsible sourcing practices that honour both the environment and our clientele.

  

Direct Sourcing:

• We obtain all of our opals directly from our mines in Lightning Ridge, without intermediaries, providing full traceability of each gemstone.
• Our direct sourcing model supports local mining communities and reduces the carbon footprint associated with transportation and supply chain logistics.

 

Transparency in Mining:

• We maintain open communication about our mining practices, welcoming dialogue with our customers and stakeholders.
• Regular audits and assessments are conducted to ensure compliance with the highest standards of mining operations.

 

Ethical Mining Practices:

• Our mining operations adhere to stringent environmental regulations and ethical labour practices.
• We are committed to minimising environmental impact and investing in land restoration post-mining, ensuring the preservation of the Lightning Ridge area.

  

Customer Assurance:

• We guarantee that every opal we offer is natural, solid, and untreated, with certifications available upon request.
• Our customers receive detailed information about the origin and journey of their chosen opals, providing confidence in the authenticity and ethical procurement of their jewellery. 

 

Continuous Engagement:

• Cheal Opal is actively engaged with industry initiatives to promote responsible mining and sourcing within the jewellery sector.
• We are committed to improving our practices continually and leading by example within the industry.

 

Accountability and Governance:

• We conduct our business in a manner that is accountable to both Australian laws and our own moral standards of integrity and transparency.
• Our governance policies ensure that every decision made aligns with this Direct and Transparent Sourcing Policy.

  

At Cheal Opal, we believe that beauty should be forged responsibly, reflecting our dedication not just to craftsmanship but also to the integrity of our sourcing. Our clients can wear their Cheal Opal jewellery with pride, knowing that it embodies a legacy of transparency and ethical practices.

 

 

Contact

 

For any queries or further assistance with our policies, please contact our customer service team at customerservice@chealopal.com.

 

We are here to help you enjoy your Cheal Opal experience to the fullest.